SAMMURAI
Contact Policy
Last updated: 2 November 2026
This page explains how to reach Sammurai, how to report content or people, how to make a privacy request, how to delete your account, and how we handle what you send us. Sammurai is only for adults aged 18 and over, and is currently offered only to people in the United States.
If you are in danger, do not wait for us. In an emergency, call 911. If you are in crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline, at any time. Sammurai is not an emergency service. No one at Sammurai watches Sit Downs as they happen, and we cannot send help to you.
1. Who We Are
Sammy is made by Sammurai, Corp., 10 Maple Street, Port Washington, NY 11050, United States.
Our one email address for every purpose is info@sammurai.ai. We do not offer support by phone.
2. How to Reach Us
Help with the app, your account or a problem: in the app or the web app, open Settings, then Safety and support, then Contact us, which opens an email to info@sammurai.ai. Or write to that address directly.
Something or someone you saw in Sammurai: use Report in the app (Section 4), or email info@sammurai.ai.
Something Sammy said that was wrong, unsafe or hurtful: email info@sammurai.ai with the date and time of the Sit Down.
Privacy requests: email info@sammurai.ai with the subject "Privacy request" (Section 5).
Deleting your account: in the app or the web app (Section 6).
Payments and Sammy Plus: see Section 7.
A security problem: email info@sammurai.ai with the subject "Security". Our Security Policy explains what to include.
Copyright complaints: see Section 8.
Law enforcement and legal process: see Section 9.
3. Getting Help
If you can, email us from the address on your Sammurai account, so that we can find your account without asking for more. Tell us what you were trying to do and what happened instead, whether you were using the iPhone app, the Android app or a web browser, and roughly when it happened. A screenshot helps.
Please leave out anything we do not need, especially other people's personal information and sensitive details about your health. We will never ask for your Apple or Google password.
4. Reporting Content or People
Sammurai has no tolerance for objectionable content or abusive users.
Report: you can report a Sit Down, a clip or a person in the app. Reports are reviewed by people at Sammurai, and we aim to review every report within 24 hours. The person you report is not told who reported them. If the content or behavior breaks our Terms of Service, we may remove it and may suspend or close the account. You can also report by email to info@sammurai.ai; tell us what you saw, where, and when.
Block: you can block a person in the app. Blocking takes effect straight away and works both ways. You can see and undo your blocks in Settings, under Safety and support, Blocked people.
If we act on your content or account and you think we got it wrong, write to info@sammurai.ai and a person will look at it again.
If you come across sexual content involving a minor, report it in the app or by email and describe where it is. Do not copy it or send it to us.
5. Privacy Requests
You can ask us what personal information we hold about you, ask for a copy of it, ask us to correct it, or ask us to delete it. Email info@sammurai.ai with the subject "Privacy request", from the email address on your account if you can. We may need to confirm that the account is yours before we act, and we never ask for a password to do this. You may use an authorized agent where the law allows it. If we decline a request, we will explain why.
The Privacy Policy explains what we collect, how long we keep it, and your choices.
6. Deleting Your Account
You can delete your account at any time in the app or in the web app, from My Account (Delete my account). If you cannot sign in, you can use the deletion page at app.sammurai.ai/delete-account, which is also linked from our Google Play listing, or email info@sammurai.ai from the address on your account.
Deleting your account is permanent. The Privacy Policy explains what is removed, how quickly, and the limited records we keep. Deleting your account does not cancel a Sammy Plus subscription bought through the App Store (Section 7).
7. Payments and Sammy Plus
Bought on the website: Stripe bills you on our behalf. Cancel on the Sammy Plus screen on the website (app.sammurai.ai/subscription, then Cancel subscription). For any other billing question, email info@sammurai.ai with the subject "Billing".
Bought in the iPhone or iPad app: Apple bills you. Cancel in your Apple ID's subscription settings (on iPhone: Settings, then your name, then Subscriptions). Refunds for App Store purchases are handled by Apple, not by us; you can ask for one at reportaproblem.apple.com.
Android: Sammy Plus cannot be bought in the Android app.
Section 9 of our Terms of Service explains renewal, cancellation and refunds in full.
8. Copyright Complaints
If you believe something on Sammurai infringes your copyright, email info@sammurai.ai with the subject "Copyright". Please include:
your name and contact details;
the work you say is infringed;
where the content is on Sammurai, with a link or enough detail for us to find it;
why you believe its use is not authorized, and that you own the copyright or may act for the owner.
We review each complaint and may remove content or close accounts that break our Terms of Service.
9. Law Enforcement and Legal Process
Send subpoenas, court orders, warrants and other legal process to Sammurai, Corp., 10 Maple Street, Port Washington, NY 11050, United States, or by email to info@sammurai.ai with the subject "Legal process". For an emergency involving a risk of death or serious physical injury, use the subject "Emergency disclosure request" and explain the emergency. The Privacy Policy explains when we share information with authorities.
10. How We Use What You Send Us
We use what you send us to answer you, to fix the problem, and to keep Sammurai and the people who use it safe. To do that, a member of our team may look at the account or content your message is about, only as far as needed. Messages are handled under the Privacy Policy and the Security Policy.
11. Please Do Not Send
passwords or one-time codes;
other people's private information without their permission;
sensitive health or financial details we do not need;
unlawful content.
12. Misuse of Our Contact Channels
We may stop answering, or restrict access to Sammurai, if someone sends threats or harassment to our team, files false reports on purpose, or floods our channels.
13. Changes to This Policy
When this page changes, we update the date at the top.
14. Contact Us
Sammurai, Corp., 10 Maple Street, Port Washington, NY 11050, United States.
Email, for every purpose: info@sammurai.ai