Sammurai Contact Policy
Last Updated: 26 April 2026
1. Purpose
This Contact Policy explains how users can contact Sammurai, submit support requests, report issues, and communicate with the Sammurai team.
2. Contact Channels
Users may contact Sammurai through the official support channels provided on the website or app, including:
Contact form
Support request form
Help Center
Live chat, where available
Official support email address
Sammurai may update or change available contact channels from time to time.
3. Support Requests
Users may contact Sammurai for help with:
Account access
Login or password issues
Privacy or data requests
Security concerns
Technical issues or bugs
Feature questions
General platform support
Reporting inappropriate content or misuse
Users may be asked to provide details such as their name, email address, subject, category, priority, message, and optional attachments to help the support team understand and resolve the request.
4. Information You Provide
When contacting Sammurai, users agree to provide accurate, honest, and relevant information.
Users should not submit:
False reports
Abusive or threatening messages
Unlawful content
Sensitive personal information that is not needed for the request
Another person’s private information without permission
5. Use of Support Information
Sammurai may use the information provided in a support request to:
Investigate and resolve the issue
Respond to the user
Improve platform support
Identify recurring bugs or service problems
Route the request to the correct support team or system
Where needed, support staff may access account or platform data related to the issue being reported, only to the extent required to resolve the request.
6. Attachments and Screenshots
Users may upload screenshots, files, or other attachments when submitting a support request.
Attachments should only include information relevant to the support issue. Users are responsible for ensuring they do not upload private, harmful, unlawful, or unnecessary sensitive information.
7. Response Times
Sammurai aims to respond to support requests as quickly as reasonably possible. Response times may vary depending on:
Request volume
Issue priority
Technical complexity
Availability of support staff
Whether further information is required from the user
Urgent security, privacy, or account access issues may be prioritized.
8. AI-Assisted Support
Sammurai may use AI-assisted tools to help categorize support requests, suggest possible solutions, route tickets, or provide faster responses.
AI-assisted support does not replace human review where a request requires escalation, sensitive handling, or manual investigation.
9. Emergency Notice
Sammurai support is not an emergency service.
If a user is in immediate danger, experiencing a medical emergency, or requires urgent assistance, they should contact local emergency services or a trusted person immediately.
10. Abuse of Contact Channels
Sammurai may restrict, suspend, or block access to support channels if a user:
Sends repeated abusive messages
Submits false or malicious reports
Harasses support staff
Attempts to misuse the support system
Uploads harmful, unlawful, or inappropriate content
11. Privacy
Information submitted through contact or support channels is handled in accordance with Sammurai’s Privacy Policy, Security Policy, and applicable data protection requirements.
12. Changes to This Policy
Sammurai may update this Contact Policy from time to time. Updated versions will be posted on the website or app with a revised effective date.
13. Contact Us
For support or general questions, contact Sammurai through the official Contact or Help Center section of the website or app.
Support Email: support@sammurai.com
Privacy Email: privacy@sammurai.com
Security Email: security@sammurai.com